Why we should feel sorry for tech support people:

A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."

Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"

Overheard in a computer shop:
Customer: "I'd like a mouse mat, please."
Salesperson: "Certainly sir, we've got a large variety."
Customer: "But will they be compatible with my computer?"

I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it...
Customer: "Can you copy the Internet for me on this diskette?"
I work for a local ISP. Frequently we receive phone calls that start something like this:
Customer: "Hi. Is this the Internet?"
Some people pay for their online services with checks made payable to "The Internet."
Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."

Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --"
Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."
Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' OK?"
Customer: [click]

Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash -- it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my spaceship and now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"

Declaration: General Motors doesn't have a helpline for people who don't know how to drive.

Why: Because people don't buy cars like they buy computers. But just imagine if they did...

HELPLINE: "General Motors helpline, how can I help you?"
CUSTOMER: "I got in my car and closed the door and nothing happened."
HELPLINE: "Did you put the key in the ignition slot and turn it?"
CUSTOMER: "What's an ignition?"
HELPLINE: "It's a starter motor that draws current from your battery and turns over the engine."
CUSTOMER: "Ignition? Motor? Battery? Engine? How come I have to know all these technical terms to use my car?"

HELPLINE: "General Motors Helpline, how can I help you?"
CUSTOMER: "My car ran fine for a week, and now it won't go anywhere!"
HELPLINE: "Is the gas tank empty?"
CUSTOMER: "Huh? How do I know?"
HELPLINE: "There's a little gauge on the front panel, with a needle, and markings from 'E' to 'F'. Where is the needle pointing?"
CUSTOMER: "I see an 'E' but no 'F'."
HELPLINE: "You see the 'E' and just to the right is the 'F'."
CUSTOMER: "No, just to the right of the first 'E' is a 'V'."
HELPLINE: "A 'V'?!?"
CUSTOMER: "Yeah, there's a 'C', an 'H', the first 'E', then 'V', followed by 'R', 'O', 'L' ..."
HELPLINE: "No, no, no sir! That's the front of the car. When you sit behind the steering wheel, that's the panel I'm talking about."
CUSTOMER: "That steering wheel thingy-- Is that the round thing that honks the horn?"
HELPLINE: "Yes, among other things."
CUSTOMER: "The needle's pointing to 'E'. What does that mean?"
HELPLINE: "It means that you have to visit a gasoline vendor and purchase some more gasoline. You can install it yourself, or pay the vendor to install it for you."
CUSTOMER: "What? I paid $12,000 for this car! Now you tell me that I have to keep buying more components? I want a car that comes with everything built in!"

HELPLINE: "General Motors helpline, how can I help you?"
CUSTOMER: "Hi, I've just bought my first car, and I chose your car because it has automatic transmission, cruise control, power steering, power brakes, and power door locks."
HELPLINE: "Thanks for buying our car. How can I help you?"
CUSTOMER: "How do I work it?"
HELPLINE: "DO you know how to drive?"
CUSTOMER: "Do I know how to what?"
HELPLINE: "Do you know how to drive?"
CUSTOMER: "I'm not a technical person! I just want to go places in my car!"

HELPLINE: "General Motors Helpline, how can I help you?"
CUSTOMER: "Your cars suck!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!"
HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to go faster, so I pushed the accelerator pedal all the way to the floor. It worked for a while, and then it crashed -- and now it won't even start up!"
HELPLINE: "I'm sorry, sir, but it's your responsibility if you misuse the product."
CUSTOMER: "Misuse it? I was just following this damned manual of yours. It said to make the car go to put the transmission in 'D' and press the accelerator pedal. That's exactly what I did --now the damn thing's crashed."
HELPLINE: "Did you read the entire operator's manual before operating the car sir?"
CUSTOMER: "What? Of course I did! I told you I did EVERYTHING the manual said and it didn't work!"
HELPLINE: "Didn't you attempt to slow down so you wouldn't crash?"
CUSTOMER: "How do you do THAT?"
HELPLINE: "You said you read the entire manual, sir. It's on page 14. The brake. The pedal next to the accelerator."
CUSTOMER: "Well, I don't have all day to sit around and read this manual you know."
HELPLINE: "Of course not. What do you expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest versions that goes fast and won't crash anymore!"

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